Contact us
Whatever you need from us, our customer service team can help. Either by phone, email or using our contact form, getting in touch is simple and straightforward.
Enquiry or support, we’re here to help.
Getting in touch with UNA Health is easy.
Simply complete your details in the form
Email us at enquiries@unahealth.co.uk
Call us on 01782 575180 (we use the same number for both enquiries and technical support)
Contact Us
Service & Support
Support that keeps your testing running
When an analyser goes down, patient testing can't wait - whether it's at the point of care or in the laboratory.
That's why Una Health offers rapid, accessible technical support across our full point-of-care testing (POCT) and laboratory diagnostics (PDx) portfolios - by video call, WhatsApp, or email - so most issues are troubleshot and resolved the same day, without waiting for an engineer to travel to site.
Video call support
We are happy to arrange a Microsoft Teams video call to work through problems with you in real time. This allows us to:
- View the issue together — our team sees exactly what you're seeing
- Guide you step-by-step through troubleshooting
- Answer questions immediately, as they arise
- Resolve problems more quickly, keeping your instruments in service
Video support means expert help exactly where you are - in the laboratory, on a ward, in a clinic, or at a satellite site.
WhatsApp support
For quick assistance, you can contact us via WhatsApp on 07802 435978.
Simply send us:
- Photos of equipment or error messages
- Videos demonstrating the issue
- Questions requiring a quick response
This helps us better understand the situation and provide the most effective support - often before a call is even needed.
Email support
For general enquiries, technical questions, or detailed information, our team can be reached at technical@unahealth.co.uk.
Email support is ideal for:
- Technical questions
- Product information requests
- Documentation and guidance
- Follow-up support
We aim to respond promptly and provide clear, helpful answers.
What we support
Our technical team provides support across both our point-of-care testing (POCT) and laboratory diagnostics (PDx) portfolios. That includes troubleshooting error codes, unexpected results and QC queries; training and refreshers for new staff or workflows; installation and set-up guidance; and connectivity queries covering data transfer, middleware, LIMS integration, and result reporting.
If an issue can't be resolved remotely, we'll escalate it straight away - coordinating with the manufacturer or arranging the next step on your behalf, so you're never left chasing.
Our commitment
At Una Health, we pride ourselves on delivering friendly, knowledgeable, and accessible customer service. Whether you prefer a video call, WhatsApp message, phone call or email, we will work with you to find the support solution that suits your needs.
Get in touch
WhatsApp: 07802 435978 Email: technical@unahealth.co.uk Video support: Microsoft Teams calls arranged on request - same day meetings can be setup depending on availability.
What Makes Us Different?
Our aim is not only to provide innovative, cost-effective pathology and point-of-care diagnostics to the UK healthcare sector, but also to explore new ways in which our products can be used to improve efficiency and patient outcomes. Our approach to customer care is equally ground-breaking, with a fairness, flexibility and transparency at its heart.
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